Shipping policy
Last Updated: October 19, 2026
At River Poker Tables, a brand of Northside Global LLC, we aim to provide reliable and transparent shipping for poker tables, gaming furniture, and accessories.
1. Shipping Locations
We ship eligible products within the contiguous United States (lower 48 states), with free shipping available on qualifying orders.
Alaska, Hawaii, US territories, and international destinations are excluded from standard shipping. Contact us for special arrangements.
2. Shipping Methods
Large furniture generally ships via Less-Than-Truckload (LTL) freight, while smaller items may use standard parcel carriers.
Shipping methods depend on product size, weight, and destination. Appropriate protective packaging is used for freight shipments.
3. Shipping Costs and Charges
Free shipping applies to eligible products within the contiguous US. Other orders may incur shipping or freight charges, disclosed before checkout completion.
Additional charges may apply for remote locations, special handling, inside delivery, address changes, or re-delivery.
Optional charges require customer approval before being applied. Mandatory shipping fees will be disclosed before purchase.
4. Order Processing and Delivery Time
Orders are prepared after payment confirmation. Processing time varies by product, availability, and manufacturer.
Estimated transit time for most standard in-stock products is 5–12 business days after shipment, excluding processing time.
5. Freight Delivery and Curbside Service
Standard freight delivery generally includes curbside delivery.
Inside delivery, furniture assembly, installation, unpacking, and packaging removal are not included unless specifically stated.
Customers may need assistance moving heavy products indoors. Contact us before ordering for available additional delivery services.
6. Delivery Scheduling and Tracking
Tracking details are provided after shipment when available.
Freight carriers may contact customers to schedule delivery. Customers should provide accurate contact details and be available for scheduled appointments.
7. Inspecting Your Shipment
Inspect products upon delivery. Photograph visible damage, note it on the carrier's receipt where possible, and retain protective packaging.
Report concealed damage promptly, preferably within 24 hours of delivery. Late reporting does not automatically remove applicable legal or warranty rights.
Damaged, defective, or incorrect products may qualify for repair, replacement, or refund under our applicable policies.
8. Incorrect Shipping Information
Customers must provide accurate shipping details. Incorrect addresses may cause delays, re-delivery fees, or additional freight charges.
Contact us promptly to request changes. Applicable customer-responsible charges will be communicated before collection.
9. Shipping Delays
Delays may occur due to weather, holidays, carrier issues, warehouse operations, product availability, or other logistical circumstances.
We aim to communicate significant delays and provide updated delivery information when available.
Applicable customer cancellation and refund rights remain protected.
10. Delivery Restrictions and Accessibility
Remote locations, narrow roads, gated properties, apartments, or restricted-access addresses may require special delivery arrangements.
Notify us of known restrictions before ordering. Alternative delivery options and charges will be explained before proceeding.
11. Missed Deliveries and Re-Delivery
Missed appointments or inaccessible delivery locations may result in additional carrier storage or re-delivery charges.
Applicable customer-responsible fees will be communicated. Carrier-caused issues will be reviewed separately.
12. International Shipping
International shipping and standard delivery to Alaska, Hawaii, or US territories are not routinely available.
Contact our Concierge Team before ordering to check special delivery availability and costs.
13. Returns & Refunds, and Cancellations
Eligible standard returns may involve customer-paid return freight and a 25% restocking fee.
Verified corrective returns for seller-attributable damage, defects, or incorrect shipments are handled separately.
Review our Return & Refund Policy, and Product Cancellation Policy.
Nothing in these policies limits mandatory consumer rights.
14. Contact Us
Business Name: River Poker Tables
Business Operator: Northside Global LLC
Email: support@riverpokertables.com
Phone: +1 (844) 493-8699
Store Hours: Monday – Friday, 9 AM – 5 PM PST
Business Address:
245 North Point Street, Apt 4304
San Francisco, CA 94133
United States
Website: https://www.riverpokertables.com/
Please obtain return authorization before shipping products to any return location. This business address is not automatically the authorized return warehouse.
