Shipping & Delivery Policy

Last Updated: August 5, 2026

At River Poker Tables, our mission is to deliver a premium experience. We work with trusted suppliers and manufacturers — including BBO Poker Tables, RAM Game Room, Hathaway, and Sunset Trading — to provide reliable delivery.

Because we sell large, heavy, and often custom-made furniture, our shipping and return policies are stricter than standard e-commerce stores. Please read this page carefully before purchasing.

1. Shipping & Delivery Methods

Free curbside freight shipping is available on eligible orders within the continental United States. Delivery limitations apply.

Free shipping applies to the 48 contiguous U.S. states only. We do not offer free shipping to Alaska, Hawaii, U.S. territories, PO boxes, or APO/FPO addresses, and we do not ship internationally. Orders placed to these destinations may be canceled or may require a separate shipping quote before processing.

A. Delivery Timeline

All orders ship under a single service: Free Curbside Freight Shipping.

  • Handling: 3–5 business days from order placement to dispatch.
  • Transit: 2–7 business days.
  • Total estimated delivery: 5–12 business days.

Orders placed after 2:00 PM Pacific are processed the following business day. Handling and transit are counted in business days, Monday through Friday, excluding holidays.

Smaller items such as décor and accessories ship via UPS, FedEx, or USPS and frequently arrive sooner than the estimate above. Large items such as tables and seating ship via freight/LTL carrier (R&L, Estes, SAIA, Day & Ross, and others).

B. Freight / LTL Delivery (Poker Tables, Large Furniture)

  • The "Curbside" Rule: The driver will lower the pallet to the curb or end of your driveway. They will NOT bring the item into your home, garage, or backyard.
  • Your Responsibility: You must have 2–3 adults ready to receive the shipment and move it indoors.
  • Appointments: The carrier will call you to schedule a delivery window. You must be home to sign.

2. CRITICAL: Receiving & Inspection Policy

Your signature on the delivery receipt is a binding legal document. If you sign for a package without noting damage, you are legally stating that the item arrived in perfect condition. We cannot file a claim or offer a free replacement if you sign "Clean" on a damaged box.

You Must Follow This Procedure:

  • Inspect Before You Sign: Walk around the pallet. Look for crushed corners, holes in the box, or torn packaging.
  • If Minor Damage: Write "Subject to Inspection - Possible Concealed Damage" on the receipt before signing.
  • If Major Damage: REFUSE the shipment. Write "Refused - Damaged" on the paperwork.
  • 24-Hour Rule: You must open and inspect your items within 24 hours of delivery. If you find hidden damage, email photos to support@riverpokertables.com immediately. All concealed damage must be reported within 24 hours of delivery.

3. Returns & Refunds

We want you to be happy with your table. However, due to the high cost of freight, returns are costly.

Standard Returns (Buyer's Remorse)

If you simply change your mind or the item doesn't fit:

  • Time Window: You must request a return within 30 days of delivery.
  • Condition: Item must be unused, unassembled, and in original packaging (including all straps and foam).
  • Restocking Fee: A 25% restocking fee will be deducted from your refund. (This covers the manufacturer's fee to inspect and repackage the item).
  • Return Shipping: You are responsible for the return freight shipping cost.

For complete return terms, including the refund timeline, see our Return & Refund Policy.

Non-Returnable Items

The following items are Final Sale and cannot be returned:

  • Custom-Built Tables: Any BBO table with custom felt, custom armrest materials, or dealer cutouts.
  • Special Order Items: Products ordered specifically for you from our suppliers.
  • Assembled Products: Once you assemble a table or chair, it cannot be returned.

4. Cancellations

  • Standard Orders: Can be canceled for a full refund if the item has not yet shipped.
  • Custom Orders: Custom and special-order items can be canceled at no charge before production begins. If you cancel after production has started but before the item ships, a cancellation fee may apply, limited to the non-refundable costs already charged by the manufacturer for materials and work completed.
  • After Shipping: If the item has already left the warehouse, it is treated as a standard Return (Subject to shipping costs + 25% restocking fee).

See our Cancellation Policy for full details.

5. Natural Materials Disclaimer

Many of our premium products use real wood, natural leather, and stone.

  • Variations: Slight variations in wood grain, stain depth, or leather texture are not considered defects. These are characteristics of natural materials.
  • Resolution: Returns based on "grain variation" are considered standard returns (subject to restocking fees).

6. Warranty

Warranty coverage may vary by brand, product, supplier, and manufacturer. Some products may include a manufacturer warranty; terms, duration, coverage, and claim procedures vary by product and manufacturer. Please see our Warranty Policy for details, or check the product page for product-specific warranty information.

Need Support?

For damage reports, returns, or warranty claims: 📩 support@riverpokertables.com 📞 +1 (844) 493-8699

River Poker Tables, a brand of Northside Global LLC
245 North Point Street, Apt 4304, San Francisco, CA 94133, United States